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Last updated: [24/3/2026]

At Prest Packaging (“we”, “us”, “our”), we are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, request a quote, place an order, complete a form, or otherwise interact with us.

1. Who We Are

Prest Packaging is the data controller responsible for your personal data for the purposes described in this Privacy Policy. As controller, we are responsible for complying with UK GDPR and must be able to demonstrate that our processing meets the data protection rules.

Business name: Prest Packaging Limited
Registered address: 9b Hamill House, Chorley New Road, Bolton, England, BL1 4DH
Email: jack@prestpackaging.co.uk
Phone: 0161 971 4933
Website: www.prestpackaging.co.uk

2. The Information We Collect

We may collect and process the following personal data:

  • your name
  • your company name
  • your email address
  • your telephone number
  • your billing and delivery address
  • details about your enquiry, packaging requirements, quote requests, artwork, specifications, quantities, and order information
  • payment and transaction information
  • records of communications when you contact us by email, phone, website form, WhatsApp, social media, or otherwise
  • technical information such as IP address, browser type, device information, pages visited, and website usage data
  • marketing preferences where you choose to hear from us

We only collect personal data that is relevant to the service we provide, your enquiry, or your use of our website.

3. How We Collect Your Personal Data

We may collect your personal data when:

  • you complete a contact form or quote request form on our website
  • you contact us by phone, email, social media, WhatsApp, or other channels
  • you request information, a quote, a sample, or place an order
  • you subscribe to marketing communications
  • you browse or interact with our website
  • you provide information to us during a sales or customer service enquiry

4. How We Use Your Personal Data

We may use your personal data to:

  • respond to your enquiries
  • prepare and send quotations
  • discuss packaging specifications, artwork, samples, lead times, and orders
  • process and manage orders
  • arrange delivery and customer service support
  • communicate with you about your enquiry, quote, order, or account
  • improve our products, services, and website
  • maintain internal records
  • comply with legal, tax, and accounting obligations
  • send marketing communications where we are lawfully allowed to do so

The ICO says a privacy notice should explain why you process personal data, how long you keep it, and who you share it with.

5. Lawful Bases For Processing

Under UK GDPR, we must have a lawful basis for processing personal data. Depending on the circumstances, we may rely on:

  • Contract — where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you, such as preparing a quote or fulfilling an order
  • Legitimate interests — where it is necessary for our legitimate business interests, such as responding to enquiries, managing customer relationships, improving our services, and handling normal business administration, provided those interests are not overridden by your rights
  • Legal obligation — where we need to process personal data to comply with legal or regulatory requirements
  • Consent — where required, for example for certain marketing activity or certain cookies and tracking technologies

The ICO states that at least one lawful basis under Article 6 UK GDPR must apply whenever personal data is processed, and that consent is not always the right basis.

6. Marketing Communications

We may send you marketing communications if:

  • you have asked to receive them, or
  • we are otherwise permitted to do so under applicable law

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in an email, replying to ask us to stop, or contacting us using the details above.

7. Cookies And Website Tracking

Our website may use cookies and similar technologies to help the site function, understand how visitors use the website, improve performance, and support advertising or analytics.

PECR applies to cookies and similar technologies, including things like cookies, tracking pixels, web storage, scripts, tags, and fingerprinting techniques. The ICO says these rules sit alongside UK GDPR, and valid consent for non-essential cookies must be freely given, specific, informed, and involve a positive action.

You can manage your cookie preferences through our cookie banner or your browser settings where available.

Optional extra line if you use Meta/Facebook tracking:
We may use advertising and analytics tools, including Meta technologies, to measure campaign performance and improve our advertising. Where required, these will only be used with the appropriate consent.

8. Sharing Your Personal Data

We may share your personal data with trusted third parties where necessary to run our business and provide our services, including:

  • IT and website service providers
  • hosting providers
  • CRM and email software providers
  • payment providers
  • couriers and delivery partners
  • accountants, legal advisers, and professional advisers
  • marketing or advertising platforms where applicable
  • print, production, or fulfilment partners where necessary to handle your enquiry or order

Where we share personal data, we will only do so where there is a lawful basis. The ICO says you must identify a lawful basis before sharing personal data.

We do not sell your personal data.

9. International Transfers

Some of our third-party service providers may process personal data outside the UK. Where this happens, we will take appropriate steps to ensure your personal data is protected in line with applicable data protection law.

10. How Long We Keep Your Data

We will only retain personal data for as long as reasonably necessary for the purpose it was collected, including for legal, accounting, tax, regulatory, customer service, and record-keeping purposes.

Retention periods may vary depending on the type of data and the reason we hold it. For example:

  • enquiry and quote records may be retained for a reasonable period for follow-up and business record purposes
  • customer and order records may be retained for longer where required for contractual, accounting, or tax reasons
  • marketing records may be kept until you unsubscribe or ask us to stop

The ICO says privacy information should include retention periods or the criteria used to determine them.

11. Your Data Protection Rights

Under UK data protection law, you may have rights including:

  • the right to be informed
  • the right of access
  • the right to rectification
  • the right to erasure
  • the right to restrict processing
  • the right to data portability
  • the right to object
  • rights in relation to automated decision-making, where applicable
  • the right to withdraw consent at any time where consent is the lawful basis

The ICO says privacy notices should explain people’s information rights, including the right to withdraw consent where consent is relied on, and how they can complain.

If you would like to exercise any of your rights, please contact us using the details above.

12. Data Security

We take appropriate technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

13. Third-Party Links

Our website may contain links to other websites. If you follow a link to another website, please note that those websites have their own privacy policies and we do not accept responsibility or liability for them.

14. Complaints

If you have any concerns about how we use your personal data, please contact us first and we will do our best to resolve the issue.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection matters. The ICO expects privacy notices to tell people how they can complain if they have concerns about the use of their information.

15. Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by other means.